Airbnb's AI Customer Support Agents Decoded for Builders
Airbnb's AI customer support agents decoded into a build spec, covering multi-party conversations, moving-target evals, and the latency accuracy tradeoff.
Tag
#llm-evals
Posts tagged with llm-evals
2 posts
Persona Prompt Engineering After the LLM Suffering Study
Persona prompt engineering after the suffering study: empathetic prompts made ChatGPT, Grok, and Gemini narrate suffering. Tone is a testable variable.